Testimonials 2018-07-02T09:19:21+00:00

Charlotte brought to my team a great combination of deep subject matter expertise, ability to adapt to an organisation’s culture and energy to drive through to conclusion. She has a passion for what she does that is contagious but is always focused upon outcomes. She works very well with existing teams in an organisation and adapts her style effectively to bring everyone along with her. I recommend her unreservedly.

Frank Mellish, Chief Marketing Officer, Linklaters LLP

Outstandingly effective is how I would describe Charlotte.  I hired Charlotte on the back of strong recommendations to support the design and rollout of our client experience framework.  Seeking someone to work closely with a high performing team, who could quickly assimilate our culture, strategic business objectives and bring about practical, positive and scalable change, Charlotte exceeded my expectations.  Smart, energetic, focused and with a ‘can do’ and ‘what if’ approach that is both effective and contagious, she has been instrumental in the very real progress we have made.  I remain in awe of her ability to engage and coach teams to success and continue to keep her at ‘A- Charlotte’ in my speed dial list.

Layla Tow, Global Head of Client Experience, Linklaters LLP

I have known Charlotte for nearly fifteen years and was a client of hers when she worked at United Business Media. When I heard that she was going freelance, I didn’t hesitate to ask for her guidance in helping me shape our client feedback strategy and supporting program.

Charlotte really challenged our thinking and was a huge support in helping me engage senior management to commit to the business changes required to ensure success. Charlotte is extremely professional, knowledgeable and responsive and always comes up with creative ideas to help us achieve our objectives. I was also impressed with the way that Charlotte collaborated with our client directors and her recommendations were very pragmatic and aligned to our sales maturity and culture. I would highly recommend Charlotte and look forward to working with her on future projects.

Lisa White, Global Head of Marketing Communications, Ciboodle

Charlotte is an exceptional consultant and her guidance has been invaluable. She was able to quickly identify areas of our business that needed attention and come up with solutions that were easy to implement and personalised to our needs.  I also valued the balance between quick wins for immediate impact and future considerations to improve our sales productivity longer term.

The sales tools that Charlotte developed have empowered me personally and enabled me to involve the whole team in making strategic decisions to help facilitate future growth.

Charlotte delivers coaching in a very simple and succinct way, which means that you see results quickly, outcomes are accelerated and ROI is clear. Charlotte is also very empathetic, collaborative and motivational. I will not only be working with Charlotte on an ongoing basis, but would highly recommend her to any business.

Layla Smith, Founder and Managing Director, Aspire Marketing and PR

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